"Counselling is a non-patronizing process in which the problems of those seeking advice in their behaviour, actions and experiences are clarified with reference to theories in a setting designated as counselling through information and reflection and attempts at solutions are accompanied." (Steinebach, 2006, p. 13) Understood in this way, counselling follows a process-oriented, resource-oriented, systemic, and solution-oriented approach. It is scientifically sound, multifaceted, ethical, and professional. 

Counselling is a process characterized by mutual respect and trust. The focus is on supporting clients in overcoming challenges and developing new perspectives. 

In the resource-oriented approach, the focus is on the strengths and abilities of those seeking advice to find solutions. Problems are not seen in their own right, but in the context of the entire system. Various methods are used in the counselling process, which are tailored to the individual needs of the client. 

To meet central ethical principles, counselling is scientifically based and open to various counselling concepts and techniques.